Effective Date: December 08, 2025

We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what data we collect, how we use it, how it is protected, and the rules regarding account usage within our learning platform.

By accessing or using our website, mobile apps, or services (“Services”), you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide when creating an account, using the Services, or contacting us. This may include:

• Name

• Email address

• Phone number

• Billing information

• Course enrollments

• Assignments, quiz data, support requests, and uploaded files

"We use Firebase Crashlytics and Firebase Analytics to monitor app stability and aggregate usage. These services collect anonymised crash diagnostics and event pings (e.g., login, course enrollment, lesson completion). No personal information is sent; events are keyed to a numeric user ID."

1.2 Information Collected Automatically

When you interact with the Services, we automatically collect technical and usage-related data, including:

Device & Usage Information

• IP address

• Browser type and version

• Operating system

• Unique device identifiers

• Time zone, approximate location

• Device fingerprints used to enforce security restrictions

This helps us maintain platform security, prevent fraud, and enforce our one-user, one-account and device limit policies.

Log & Activity Information

• Login timestamps

• Pages visited

• Interactions with lessons, videos, quizzes

• Error reports

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Delivery

• Create and manage your account

• Deliver learning content

• Track progress, completion, certificates

• Personalize your learning experience

2.2 Communication

• Send important updates regarding your account

• Notify you of course activity and reminders

• Provide customer and technical support

2.3 Security, Fraud Prevention & Policy Enforcement

We use your information to:

• Detect and prevent unauthorized access

• Enforce the one-user, one-account rule

• Enforce single-device or fixed-device login limits

• Prevent password sharing, account sharing, or unauthorized distribution of content

• Monitor suspicious login patterns (e.g., multiple devices, multiple locations, concurrent sessions)

Accounts found violating these rules may be restricted, suspended, or terminated.

2.4 Platform Improvement

• Diagnose technical issues

• Analyze how users engage with lessons

• Improve features, performance, and user experience

3. Cookies and Tracking Technologies

We use cookies, tokens, and device fingerprinting to:

• Maintain login sessions

• Enforce device limits

• Protect course content

• Improve platform performance

You may disable cookies, but doing so may limit functionality or access.

4. How We Share Your Information

We do not sell your personal data.

Information may be shared with:

• Service providers (payment processors, email providers, analytics systems)

• Cloud storage partners

• Fraud prevention and security tools

• Authorities when legally required

All third-party partners must comply with data protection standards.

5. Data Retention

We retain your information as long as necessary to:

• Maintain your account

• Provide ongoing access to purchased courses

• Fulfill legal and financial obligations

You may request deletion of your data at any time (see Section 7).

6. Your Rights

Depending on your region, you may request:

• Access to your personal data

• Correction of inaccuracies

• Deletion of your account

• A copy of your stored data

• Restriction of processing

• Opt-out from emails and notifications

To submit a request, contact us at [email protected].

7. Data Protection & Security

We implement multiple safeguards:

• Encrypted data transport (SSL)

• Secured servers & firewalls

• Device monitoring and fingerprinting

• Login anomaly detection

• Access throttling and IP risk scoring

Policy Enforcement

To protect the integrity of the platform, we strictly enforce:

One-user, One-account

Each account belongs to a single individual only.

Passwords or access must not be shared.

Device Limit Enforcement

We restrict account access to:

• One primary device, or

• A fixed number of devices depending on the plan

If the system detects repeated logins from unapproved devices or patterns consistent with sharing:

• The session may be blocked

• The account may be locked for verification

• The user may be required to re-verify their device

• Access may be temporarily or permanently suspended

8. Violations & Consequences

Your account may be reviewed, limited, or terminated if we detect:

• Sharing login credentials

• Logging in from multiple unrelated devices

• Concurrent or abnormal streaming behavior

• Attempts to bypass device restrictions

• Using VPNs or tools to manipulate location or pricing

• Unauthorized distribution or screen recording of course content

• Any behavior that compromises platform integrity

Serious violations may lead to immediate termination without refund.

9. International Transfers

Your data may be processed in regions outside your country.

We ensure equal levels of protection through standard contractual clauses and secure processing agreements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

We will notify users of significant changes through email or platform notifications.

11. Contact Us

For questions about this Privacy Policy, contact:

SheerXirfad LLC

Email: [email protected]