Our refund policy is valid for 3 days. If 3 days have passed since your purchase, we cannot issue a refund.
If approved, then your refund will be processed, and automatically applied to your payment method, within a few days.

Late or missing refunds

If you still haven’t received the money, first check your bank account again.
So contact your bank, it may take some time before the money officially reaches the bank.
Next, contact your bank. There is often a processing time before the money goes back to the bank.
If you have done all that, and still haven’t received your money, please contact us at [email protected].

Do you need help?

Contact us at [email protected] or +252610920007 for any questions regarding refunds.